Privacy.

1. What we collect

Information you give us. When you place an order or contact us, we collect your name, email address, phone number (if you give it at checkout for delivery updates from the carrier), shipping and billing address, and the details of your order or message.

Information collected automatically. When you browse the site we collect basic technical data such as your IP address, browser and device type, the pages you view, and how you arrived at the site.

2. How we use it

• To process, ship and track your order
• To send order confirmations, shipping updates and replies to your messages
• To handle returns, refunds and customer service
• To send marketing emails, only if you opt in, with an unsubscribe link in every email
• To keep the site secure, prevent fraud and understand how the site is used so we can improve it
• To meet our legal, tax and accounting obligations

We do not sell your personal information.

3. Payments

Payments are handled by our payment processor, Stripe. Your full card number goes directly to them and is never stored on our servers. We receive only what we need to confirm the payment, such as the last four digits and the card type.

4. Who we share it with

We share information only with service providers who help us run the store, and only what each needs to do its job:

• Payment processing: Stripe
• Shipping labels and tracking: Shippo and the carrier that delivers your order (such as USPS or UPS)
• Website hosting: Vercel. Email: Resend
• Analytics: our own first-party analytics. We do not use third-party ad trackers

We may also disclose information when required by law or to protect our rights, customers or the public.

5. Cookies and analytics

We use a few essential cookies to keep you signed in and to keep checkout secure. With your permission we also measure visits (pages viewed, device type, approximate country) to improve the site. You can accept or decline that in the banner shown on your first visit. You can block or delete cookies in your browser settings. Some parts of the site, such as checkout, may not work without them.

6. How long we keep it

We keep order records for as long as needed for tax, accounting and legal purposes, generally 7 years. We keep marketing contacts until you unsubscribe. Other information is deleted once we no longer need it.

7. Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, or delete it, subject to records we must keep by law. You can unsubscribe from marketing at any time. Depending on where you live, such as California, you may have additional rights under local law. To make a request, email us at the address below. We will not treat you differently for exercising your rights.

8. Children

Our store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page, and for significant changes we will let customers know by email or a notice on the site.

10. Contact us

Questions or requests about your privacy:

• Email: hello@copperglassco.com
• Mail: [Legal company name], [Business address]